Terms of service

TERMS OF SERVICE

Rosenthal Dent Lab Terms & Conditions

WE DO NOT OFFER MEDICAL ADVICE. IF YOU HAVE A MEDICAL EMERGENCY OR ARE EXPERIENCING ANY ADVERSE SYMPTOMS, PLEASE CONSULT YOUR DENTIST OR MEDICAL, LICENSED PROFESSIONAL.
PLEASE READ THESE TERMS & CONDITIONS (the “Agreement”) CAREFULLY BEFORE SUBMITTING AN ACCOUNT, REGISTRATION, OR ORDERING ONLINE, BY PHONE, OR BY CHAT. BY ACCESSING ROSENTHAL DENT LAB WEBSITE OR BY USING ROSENTHAL DENT LAB, USERS (“USERS” OR “YOU”) AGREE TO BE LEGALLY BOUND BY, WITHOUT LIMITATION, QUALIFICATION, OR CHANGE, AND TO ABIDE BY THESE TERMS AND CONDITIONS, WHICH WILL CONSTITUTE THE SOLE AGREEMENT BETWEEN YOU AND US WITH REGARD TO THE MATTERS CONTAINED HEREIN. IF YOU DO NOT AGREE WITH THESE TERMS & CONDITIONS, PLEASE DO NOT ACCESS THE ROSENTHAL DENT LAB WEBSITE OR RETAIN ROSENTHAL DENT LAB FOR SERVICES. YOU SHOULD PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
THIS AGREEMENT CONTAINS A CLASS ACTION WAIVER DESCRIBED IN FURTHER DETAIL LATER HEREIN.

WHAT ARE YOU AGREEING TO?

The Parties to this Agreement: These Terms & CONDITIONS describe a contractual relationship between you (“you” or “your”) and Rosenthal Dent Lab (including its subsidiaries, affiliates, including M.C.S. Development, Inc., agents, and assigns) (“Rosenthal Dent Lab,” “we,” “us,” “our”) and govern:

(1) your use of this website (“Site”),
(2) your use of the Site or any third-party website in connection with any product or service offered directly by Rosenthal Dent Lab,
(3) your use of “Additional Tools” as described below,
(4) your use of any other services offered through the Site, including installment accounts, and
(5) your access to your Rosenthal Dent Lab account information and services.

We may partner with Installment Providers (each, an “Installment Partner”) to offer certain products and services. If you are approved for a product offered through Rosenthal Dent Lab by one of these Installment Partners, you will also enter into a separate agreement with that Installment Partner. Such agreements do not supersede, revoke, or replace your obligations under this Agreement.

Changes to this Agreement

Rosenthal Dent Lab reserves the right, in its sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended terms on the Site. YOU AGREE TO ACCEPT ANY CHANGES TO THIS AGREEMENT BY USING ROSENTHAL DENT LAB AFTER THE CHANGES HAVE BEEN POSTED. It is your responsibility to review the Agreement periodically.

Acceptable Use / License

Rosenthal Dent Lab grants you a limited, personal, non-transferable, revocable license to access and use the Site strictly in accordance with this Agreement, our Privacy Policy, and applicable law.

All content included by Rosenthal Dent Lab, including text, graphics, logos, images, and software, is the property of Rosenthal Dent Lab, its partners, or third-party providers and is protected by intellectual property laws. You may not modify, publish, transmit, reverse engineer, sell, create derivative works, or exploit any content on the Site.

None of the content on the Site is medical or dental advice. You must consult a qualified professional for diagnosis and treatment. Use of third-party content is at your own risk.

You may not use the Site to:

• misrepresent identity or affiliation
• provide false or incomplete information
• scrape or harvest data
• overload or interfere with the Site
• breach security
• reverse-engineer software
• disclose other users’ information
• engage in conduct that exposes us to liability

Violations may result in civil or criminal liability and immediate termination of access.

Communication and Notification

You agree that Rosenthal Dent Lab may communicate with you electronically, by phone, or in writing. Standard message and data rates may apply.

You consent to being contacted by:

• phone (mobile or landline)
• email
• automated dialing systems
• prerecorded or artificial voice messages

These communications are not unsolicited under state or federal law.

You are responsible for keeping your contact information accurate.
Rosenthal Dent Lab may monitor or record calls for quality control and protection.

Forums, Chat Areas, and Public Communications

By participating in Public Communications, you agree not to harass, abuse, defame, threaten, or post illegal, obscene, or hateful content about Rosenthal Dent Lab, its products, or employees.

Any content you submit grants Rosenthal Dent Lab a perpetual, royalty-free, irrevocable license to use, modify, and distribute that content.

Account Security

You are responsible for your username and password.
Notify us immediately of unauthorized use.
We may revoke access at any time.

Products & Services

Rosenthal Dent Lab provides custom removable dental products based on impressions provided by you. We make no guarantees regarding final product description or fit. Errors in pricing or descriptions may occur. Prices may change at any time.

Your Eligibility

You must be at least 18 years old.
Products are cosmetic only.
We do not practice dentistry or provide medical advice.

3-Way Processing

A $39 one-way processing fee applies to all orders.
Additional shipments incur additional charges.

Payment Processing Infrastructure

Payments are processed through third-party providers (e.g., Stripe).
Technical payment partners do not act as sellers or invoice customers.
All revenue is legally considered income of the Seller.

PRIVACY POLICY

Your use of the Site is also governed by our Privacy Policy. You confirm that you have read our Privacy Policy, the terms of which are incorporated herein, and agree to abide by its terms. You consent to the use of your personal information by Rosenthal Dent Lab and/or its third-party affiliates in accordance with the terms of and for the purposes set forth in the Privacy Policy and the terms of our third-party affiliates' privacy policies.

Rosenthal Dent Lab is a trade name used by the Seller/Data Controller. Where this Agreement refers to “Rosenthal Dent Lab,” “we,” “us,” or “our,” it includes the Seller/Data Controller, and any authorized processors acting on our behalf.

Third-Party Processors:
We may use third-party service providers to process personal data on our behalf (including but not limited to payment processors, email/SMS providers, hosting providers, customer support tools, analytics, shipping carriers, and installment partners where applicable). Such providers act as data processors or independent controllers, depending on their role, and may have their own privacy policies.

To the extent permitted by law, Rosenthal Dent Lab makes no representation or warranty with regard to the sufficiency of the security measures used for data handling and storage. Rosenthal Dent Lab will not be responsible for any actual or consequential damages that result from a lapse in compliance with the Privacy Policy because of a security breach or technical malfunction.

Cross-Border Data Transfers:
You understand and agree that your information may be processed and stored in countries different from your country of residence, including the United States and/or the European Union, depending on the location of our service providers and operational needs. We take commercially reasonable steps to ensure appropriate safeguards are used where required by law.

DISCLAIMER OF DIGITAL USE WARRANTIES

ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THIS SITE ARE PROVIDED TO YOU ON AN "AS IS", "AS AVAILABLE" BASIS. ROSENTHAL DENT LAB MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE, ROSENTHAL DENT LAB DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. ROSENTHAL DENT LAB DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THIS SITE WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. ROSENTHAL DENT LAB DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND CONTAINED WITHIN THIS SITE FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT.

ROSENTHAL DENT LAB IS NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF TICKET ORDERS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER HUMAN OR TECHNICAL IN NATURE.

WITHOUT LIMITING THE FOREGOING, NO WARRANTY OR GUARANTEE IS MADE (I) REGARDING THE ACCEPTANCE OF ANY REQUEST, (II) THAT A USER WILL RECEIVE THE LOWEST AVAILABLE PRICE FOR GOODS AND/OR SERVICES AVAILABLE THROUGH THIS SITE, (III) REGARDING THE AVAILABILITY OF PRODUCTS AND/OR SERVICES THROUGH THIS SITE OR, WHERE APPLICABLE, AT ANY PARTICIPATING RETAILER OR RETAILER LOCATION, OR (IV) REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SITE.

E-Sign Consent Agreement

Electronic Delivery of Communication: “Disclosures” include, but are not limited to, (1) agreements and policies required to retain Rosenthal Dent Lab for services (e.g., Rosenthal Dent Lab Terms, Privacy Policy, and Installment Agreements), (2) payment authorizations and transaction receipts or confirmation, and (3) account statements, billing statements, and account histories; and (4) any other disclosures required by law regarding your legal rights and obligations relating to Rosenthal Dent Lab. By providing your consent as set forth below (“Consent”), you agree to the following:

• Rosenthal Dent Lab and any Rosenthal Dent Lab Partner may provide any or all Disclosures either electronically on the Site, through a hyperlink provided on the Site, and at its sole discretion electronically to the email address or telephone number that you have provided to us, either directly or indirectly.
• Rosenthal Dent Lab and/or a Rosenthal Dent Lab Partner may, but is not required to, notify you via email or text message when the Disclosures are available and how to view them, either via the hyperlink, email, or other electronic method described herein. The Disclosures will be provided to you in a format that can either be retained, printed, or downloaded for your records.
• Your electronic signature on agreements and documents and selection of any click through button or checkbox on the Site has the same effect as if you signed them in ink.
• Your Consent applies to any transaction undertaken through Rosenthal Dent Lab and any services in the past, to all future disclosures and communications on your account, to all future transactions in which you use Rosenthal Dent Lab, at any time, to any transaction with us, and to other Disclosures that we provide to you.
• Your Consent means that Disclosures Rosenthal Dent Lab and any Rosenthal Dent Lab Partner provides to you electronically shall have the same meaning and effect as if provided in paper form, regardless of whether you actually view those Disclosures.

Contracting Party Clarification:
You acknowledge and agree that any agreement entered into under the “Rosenthal Dent Lab” brand is entered into with the legal Seller identified in the “Legal Seller / Tax Status Notice” section of these Terms, and your electronic assent binds you to that Seller as the contracting party.

You represent and warrant that you have the legal right, power and authority to agree to these Terms and Conditions on behalf of yourself and the client, buyer, or other entity on whose behalf you are acting while participating in the Site. You further agree that your use constitutes an electronic signature as defined by the Electronic Signatures in Global and National Commerce Act ("E-Sign") and the Uniform Electronic Transactions Act ("UETA") and that you have formed, executed, entered into, accepted the terms of, and otherwise authenticated these Terms and Conditions and acknowledged and agreed that these Terms and Conditions are an electronic record for purposes of E-Sign, UETA and the Uniform Computer Information Transactions Act (“UCITA”) and as such are completely valid, have legal effect, are enforceable, and are binding on, and non-refutable by you and the member, buyer, supplier or other entity on whose behalf you are acting.

Minimum requirements: you understand that, in order to view and/or retain copies of the Disclosures, you will need the ability, in hardware, software and skill, to connect to and navigate the worldwide web.

Notwithstanding this provision, Rosenthal Dent Lab’s delivery of any Disclosures governed by the E-Sign Consent shall be governed by your consent or withdrawal of consent to receiving such Disclosures in electronic form. By submitting any order electronically through e-commerce (online shopping cart), email, phone, or chat, you agree that either by submitting your consent through a check box, or typing or speaking authorization for a payment transaction, it constitutes a legal signature of agreement as per the Uniform Electronic Transactions Act ("UETA"). When placing an order by phone you agree that the conversation be recorded for the purpose of keeping a record of the transaction as per the Uniform Electronic Transactions Act ("UETA").

PAYMENT POLICY

You agree that you are retaining Rosenthal Dent Lab to complete Products and/or Services requested by you, and have an unqualified obligation to remit payment for those Products and/or Services.

Legal Seller & Tax Notice:
For invoicing, taxation, and legal contracting purposes, all Products and Services are sold by:

Kolosi Gergely, Sole Proprietor (Hungary)
Address: Balatonalmádi, Baross G. utca 8., 8220, Hungary
Tax Number: 56838567-1-39
Email: hello@yourdenturestore.com

“Rosenthal Dent Lab” is a trade name used by the Seller. All payments made by you are made to the Seller, who is solely responsible for issuing invoices or receipts in accordance with Hungarian tax law (NAV) and applicable KATA regulations.

Once you are accepted as a client, you fully agree to pay the complete and full amount agreed to in a timely manner and waive any claims to a refund. By entering payment information, you are representing and warranting that you are an authorized user of the account you have provided the information of and that the information entered (account holder name, account number, billing address, etc.) is accurate, true, and complete in all respects. You authorize Rosenthal Dent Lab to charge any and all amounts owed under this Agreement to any payment method we have received from you according to the terms agreed to upon your signing up.

Authorized Payment Collection Partner

For technical, operational, and payment processing purposes, the Seller has appointed World Merchant LLC as its authorized payment collection partner.
World Merchant LLC is authorized to collect payments on behalf of the Seller through the payment gateway.
All funds collected by World Merchant LLC are received in the name and for the account of the Seller.
World Merchant LLC does not act as the seller, merchant of record, or contractual party to your purchase.

Payment Processing Disclaimer:
Payments may be processed through third-party payment processors (including but not limited to Stripe, PayPal, or card networks). These processors act solely as technical intermediaries and do not become the seller, merchant of record, or contractual party to your transaction.

If you have requested multiple payments or installments, the Grand Total Amount equals the total amount of your Purchase, as adjusted, and represents the total amount you will have paid when you have made all scheduled payments. In addition to the cost of any goods and/or services, it may be adjusted to include (1) any applicable taxes, shipping costs, or other fees that you have authorized and that are charged, (2) any goods or services in which are later added to your order after you agree to this Agreement and/or (3) any adjustments or increases due to exchanges or returns. You authorize Rosenthal Dent Lab to charge the amount of each invoice, installment, or further transactions and fees, to any method of payment you have on file with us.

Rosenthal Dent Lab will present you with the applicable payment terms including:
• The amount of your Initial Payment. The initial Payment is the first of, no more than, 4 payments and is due immediately once your order has been confirmed. The Initial Payment will be charged automatically on the date your order is placed and confirmed;
• The amount of each subsequent Installment Payment. Installment Payments will be charged automatically on the dates set forth in the Payment Authorization.

Depending on the details of your Purchase and how it is processed, one or more installment schedules (each, an “Installment Schedule”) will be emailed to you and made available through the Site. Each Installment Schedule will show the amount of the applicable Initial Payment and each Installment Payment and the date on which each Installment Payment is due and to be charged (“Due Date”). The payment terms above and that such payment terms and each Installment Schedule are incorporated by reference into this Agreement.

By using multiple installments as your payment option, you agree to pay Rosenthal Dent Lab the Grand Total Amount in accordance with the payment terms including repayment of the Initial Payment and each Installment Payment on their Due Dates, plus any fees, past due amounts and other charges permitted under this Agreement. There is no balloon or similar final payment required on this loan and you are not required to obtain credit life or credit disability as a condition of receiving installment payments. All multiple installments accounts MUST BE PAID WITHIN 30 DAYS FROM DATE OF PURCHASE.

You also authorize Rosenthal Dent Lab to rerun, any method of payment you have on file with us for any funds due by you to Rosenthal Dent Lab. For all services provided by Rosenthal Dent Lab, the Grand Total Amount must be paid in full before any work will begin. Once a purchase is submitted, it cannot be modified or withdrawn by you. All purchases made by you are noncancelable and non-refundable. Once your order is processed, the Grand Total Amount is the total amount owed, irregardless of any other factor, including without limitation, whether or not the impression system is used.

We may limit the types of payment methods we accept at our discretion. If a type of payment methods, such as a particular credit or debit card, is not accepted, you will be notified before your order is confirmed and processed. We do not accept prepaid or gift cards. You may change your payment method at any time, and if you do, you authorize us to charge your new payment method in accordance with this Agreement. Paying by debit card is not a requirement for obtaining installment payments under this Agreement. You authorize us to store your payment method details in our systems. We will use this information to authorize future charges as described in this Agreement. Unless you opt-out, we may also use this information to prefill your payment method details for future purchases.

You expressly authorize Rosenthal Dent Lab and each of Rosenthal Dent Lab's Installment Partners to obtain (for itself or on behalf of Rosenthal Dent Lab or an Installment Partner) consumer reports from consumer reporting agencies about you (1) when you request offers or apply for an installment plan, (2) periodically throughout the term of your installment (including in the month following the month when you pay off or otherwise satisfy the installment), and (3) from time to time in connection with any other Products or Services that we offer or that you may obtain from us, including, without limitation, your Rosenthal Dent Lab or Installment Partner account.

Rosenthal Dent Lab reserves the right to cancel any transaction that it reasonably believes to have been made fraudulently including, by unauthorized use of a credit or debit card, or with unreasonable or unyielding expectations. In each case you, expressly authorize us and each of our Installment Partners to use such consumer report about you, and information derived therefrom, in connection with:
• Your installment plan, including determining your eligibility, servicing or maintaining your installment or account, verifying your identity, verifying information you provide to Rosenthal Dent Lab or an Installment Partner, and for collecting any amount you owe us or an Installment Partner or any of our respective successors or assigns;
• Marketing, including pre-qualification and other forms of marketing, for installments that may be provided by us or an Installment Partner and any other service we offer or you obtain from us or any Installment Partner through the Rosenthal Dent Lab; and
• Our internal use, including statistical analyses and to develop, improve, analyze, study, and maintain products and services we or any Installment Partners offer or may offer.

You understand that Rosenthal Dent Lab and/or any of its Installment Partners may report information about your installment or account (such as on-time, late, and missed payments; any defaults; and the fact you paid off your loan) to consumer reporting agencies and that such information may be reflected in your credit report or other consumer reports about you. You agree to allow Rosenthal Dent Lab to send you payment reminders from time to time. Notwithstanding whether you have consented or withdrawn your, you agree that payment reminders may take the form of any available communication, subject to applicable law.

You also agree that if you fail to pay any amount owed to Rosenthal Dent Lab pursuant to this Agreement or any other agreement you have with us or any Installment Partner, Rosenthal Dent Lab may engage in collection efforts to recover such amounts from you. These collection efforts may involve contacting you directly, submitting your information to a collections agency, or taking legal action. FAILURE TO PAY MAY AFFECT YOUR CREDIT SCORE.

Except where prohibited by law, you will be in default if you:
(a) fail to make any payment by a Due Date;
(b) become the subject of insolvency or bankruptcy proceedings;
(c) supply false, misleading, or incorrect information to us;
(d) a payment is returned to us by your bank; or
(e) violate or are unwilling to comply with any provisions in this Agreement (each a “Default”).

If you are in Default Rosenthal Dent Lab may:
(i) employ a debt collection agency to collect payment; and
(ii) report default information to credit bureaus.
If you are in Default Rosenthal Dent Lab may prevent you from future use of any Rosenthal Dent Lab service.

Late and Return Fee:

If any payment remains unpaid for 10 days after its due date, you agree to pay us a Late Fee of up to $7 for each day the payment is late (or such lesser amount as required by law), except where prohibited by applicable law. The Late Fee will never exceed 25% of the Installment Payment amount and will be waived or refunded in the event our error results in your incurring a Late Fee.

If your attempt to make any payment by check or ACH and your payment is returned unpaid for “nonsufficient funds” or for any other reason such as closed account, we will charge you a Returned Payment Fee of up to $25 (or a lower amount if required by law). The Returned Payment Fee will never exceed the payment amount and will be waived or refunded in the event our error results in your incurring a Returned Payment Fee.

Chargeback Abuse:

YOUR AGREE TO NOT FILE A CREDIT OR DEBIT CARD CHARGEBACK AND EXPRESSLY GRANT ROSENTHAL DENT LAB THE RIGHT AND POWER TO REVERSE ANY CREDIT OR DEBIT CARD CHARGEBACKS ON YOUR BEHALF WITH REGARDS TO ANY PRODUCT OR SERVICE.

Every order we process for full arch denture, partial denture or nesbit/flipper has been requested by the client. As such, any chargeback is fraudulent and will be handled as such, including civil fines and recommendation to the proper authorities for criminal prosecution.

Filing a chargeback with your financial institution places an immediate and indefinite hold on your account and all work associated with your order(s). All chargebacks are answered with these terms and conditions you have agreed to.

Regardless of the decision rendered by the determining party (the credit card issuing bank, the credit card processor, Visa, Mastercard etc.) your chargeback does not relinquish you of your unqualified responsibility to pay your bill owed to us.

Filing a chargeback is a material breach of this agreement. Regardless of the outcome of a chargeback, once filed, a chargeback causes undue harm to Rosenthal Dent Lab and our ability to conduct business. You agree to pay liquidated damages in the amount of $7,500 or all cost and fees necessary to repair and/or protect Rosenthal Dent Lab’s reputation, including but not limited to investigation, response, and representation related to any action brought with regard to a chargeback you initiated, whichever is greater.

Cancellation and Refund:

All services are non-refundable, but we do make every attempt to ensure that you are satisfied with your experience with Rosenthal Dent Lab. In the event that you received your completed full arch denture, partial denture or nesbit/flipper and there is an issue with the fit, you may be eligible to Return For Adjustment (RFA) up to one (1) time at no additional charge (refer to the RFA section below to ensure your account qualifies for an RFA).

Once your order is confirmed, you have accepted and agree to retain Rosenthal Dent Lab for a design service. Once your Impression system has been prepared and shipped out to you, your order is considered FINAL and will not be eligible for a refund or cancellation.

Should you wish to cancel your order within the first 24 hours or before the impression system has shipped to you, you do have the ability to cancel your order less a 85% (of the order total) cancellation fee.

Abandoned Orders/Reactivation Fees:

With each full arch denture, partial denture or nesbit/flipper order, you are reserving a spot in our production queue. If we do not receive the associated impression(s) within the required time frame, this reservation and the allocated resources associated with it are wasted.

Orders with no impressions received within three (3) months of your initial order date will be considered abandoned. Abandoned orders can be reactivated within twelve (12) months of the initial order date for a reactivation fee of $149, but in no event can an order be reactivated more than twelve (12) months from the initial order date.

On the date your reactivation fee has been processed, you agree to supply your impressions within ninety (90) days from that date or your account will be closed.

Return For Adjustment (RFA):

Approximately 15% of cases require some type of adjustment in order to fit properly. While it may be frustrating, this is a normal and expected part of the working process. Our team will do everything possible to ensure your full arch denture, partial denture or nesbit/flipper look good and fit well.

If achieving that goal requires us to make an adjustment, we will do so at no charge up to one (1) time, under the following conditions:

• Client has attempted to wear the full arch denture, partial denture or nesbit/flipper for a minimum of 3 days (preferably 5 days)
• Client has uploaded clear photos of the full arch denture, partial denture or nesbit/flipper in-place (or to the best of their effort)
• Client has submitted a detailed description of the adjustments needed (and relevant notes have been added to their account).
• Client has returned the full arch denture, partial denture or nesbit/flipper for adjustment, no more than 30 days from delivery.

Return Location, International Shipping & Customs Costs (RFA Cases):

The Customer expressly acknowledges and agrees that for any Return For Adjustment (RFA), all Products must be returned exclusively to the Company’s laboratory facility located in Hungary, European Union.

All costs related to the return shipment, including but not limited to international shipping fees, customs duties, import taxes, clearance charges, insurance, and any other governmental or carrier-related fees shall be borne entirely by the Customer.

The Company shall not be liable for any delays, losses, additional charges, or administrative actions arising from customs procedures, international transportation, or carrier operations.

*RFA’S RETURNED AFTER 30 DAYS WILL BE SUBJECT TO A LATE ADJUSTMENT FEE, AND NO ADJUSTMENTS WILL BE COMPLETED AFTER 90 DAYS OF DELIVERY OF THE FULL ARCH DENTURE, PARTIAL DENTURE OR NESBIT/FLIPPER.

PAYMENT AUTHORIZATION

THIS PAYMENT AUTHORIZATION PERTAINS TO ALL PAYMENT SCHEDULES WE DELIVER TO YOU AND AUTHORIZES US TO INITIATE ADDITIONAL PAYMENTS IN THE EVENT YOU FAIL TO PAY ON TIME. READ IT VERY CAREFULLY BEFORE CONSENTING TO THIS AGREEMENT.

To complete your purchase, you will indicate a debit card or credit card with which you wish to make your payment(s) (together, along with any substitute debit card, credit card, or bank account you may later provide to us, the “Payment Method”). Your Payment Method and payments can be changed, modified or terminated as further described below.

For the purposes of this Payment Authorization, the words “we”, and “us” and “our” include Rosenthal Dent Lab and its successors, assigns, agents, and any Installment Partner, and other service providers or any person to whom this Agreement is transferred or assigned.

“Rosenthal Dent Lab” is a trade name used by the Seller. Payment authorizations granted under this section are granted to the Seller and/or the Seller’s authorized payment processors and agents for the purpose of collecting amounts owed under this Agreement and issuing invoices/receipts as required by applicable law.

Payment Processor / Merchant Descriptor Disclosure:
You acknowledge that charges may appear on your bank or card statement under “Rosenthal Dental Lab”, “Your Denture Store”, the Seller’s legal name, or under a payment processor descriptor, depending on the processor and card network rules. This does not change the identity of the Seller or your payment obligations under this Agreement.

Authorization:

You irrevocably authorize us to initiate debits from, or charges to, as applicable, the Payment Method in the amount of each Payment indicated on the Payment Schedule, and for any remaining balances after you have received your full arch denture, partial denture or nesbit/flipper, including any late fees or other penalty amounts.

Authorization to Vary Amounts:

If you are paying by debit card, you have the right to receive written notice that any Installment Payment will vary from the amount authorized. While we will generally provide at least 10 days advance of any Installment Payment that varies from the amount disclosed on an applicable Installment Schedule, you agree that we need not provide written notice if the amount of the Installment Payment is less than the disclosed amount or, no more than the Installment Payment plus any unpaid amounts, fees or charges due under this Agreement.

Authorization for Late and Returned Payment Fees and to Modify or Combine Payments:

You authorize us to initiate a separate payment from the Payment Method or any other payment option you have on file with us (an “Alternate Payment Method”), at our sole discretion, for each separate fee due under the Agreement such as a Late Fee or Returned Payment Fee. You also authorize us to combine multiple payments that we may be initiating on the same day from the Payment Method into a single payment. Instead of or in addition to any payment described above, you authorize us to initiate payments from the Payment Method for any amount and on any date that you subsequently direct by phone, email or other methods we make available.

Authorization to Correct Payments, Maintain Accurate Balance and Update Payment Method Information:

You authorize us to debit or credit your Payment Method as necessary to (1) correct any error we may make in processing a payment on or after the date such error occurs; or (2) as otherwise necessary to obtain an accurate balance under this Agreement such as when you have a credit balance on your account with us. If there is any missing or erroneous information with respect to the Payment Method or the associated financial institution, you authorize us to verify and correct such information.

Reinitiating a Rejected Debit:

Unless otherwise limited by law, if any payment under this Payment Authorization if rejected or otherwise returned unpaid, you authorize us to reinitiate it up to two additional times. However, you agree that we are under no obligation to reinitiate any rejected charges or debits. You understand that your financial institution or card issuer may impose fees in connection with rejected charges or debits, and you agree that we do not have any liability to you for such fees. You understand that the associated financial institution may impose fees in connection with rejected payments, and you agree that we do not have any liability for such fees. If you know that a payment will be rejected by your financial institution (e.g., because there is not enough money in the account or availability on the card), you should contact us so that alternate arrangements can be made.

Miscellaneous:

You promise that the Payment Method and, if applicable, any Alternate Payment Methods, are legitimate, open, and active and that you are an authorized user on such account(s). You understand that this Authorization is subject to applicable law and network rules.

Each payment will be processed in U.S. dollars, and, if it is converted into another currency, its amount may vary based on fluctuations in the applicable conversion rate.

Invoice / Receipt Issuance:
Upon successful payment, the Seller will issue an invoice or receipt in accordance with applicable Hungarian tax rules (NAV) and recordkeeping obligations. You are responsible for providing accurate billing details necessary for invoice issuance.

SHIPPING POLICY

Registered Office, Place of Performance, Return Shipping and Customs Costs

The Company’s registered office is located in the United States of America. However, all physical work, including manufacturing and dental laboratory production activities, is carried out exclusively within the territory of the European Union, specifically in Hungary.

All production, customization, and fulfillment services are deemed to be performed in Hungary. Any invoice issued reflects Hungary as the place of performance.

The Customer acknowledges and agrees that all completed impressions, work products, samples, and finished goods must, in all cases, be returned to the Company’s laboratory facility located in Hungary. All costs related to such return shipment, including but not limited to shipping fees, customs duties, import taxes, clearance fees, and any other related charges, shall be borne entirely by the Customer.

The Company shall not be held liable for any delays, additional costs, or administrative actions arising from customs procedures or cross-border transportation.

Shipping Address & Delivery Responsibility

Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect or incomplete shipping address was provided.

All initial impression systems are sent to you by FedEx or UPS with Tracking. Once you receive the initial impression system, it is your responsibility to make the impressions and send the system back to Rosenthal Dent Lab in the envelope provided.

After the full arch denture, partial denture or nesbit/flipper are completed, you should receive an email with tracking information for their final delivery. For actual full arch denture, partial denture or nesbit/flipper shipments, they will be mailed to you by FedEx or UPS with Tracking, and Signature required.

Tracking information will sometimes show that your package has been delivered, but you haven't yet received it. If you don't receive the package within the next few business days:
• See if someone else accepted the delivery on your behalf.
• Look around the delivery location.
• Look for a notice of attempted delivery
• Contact the Customer Service of FedEx or UPS

Occasionally initial and final deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, a representative will contact you when possible to verify the delivery address before it is re-shipped. Full arch denture, partial denture or nesbit/flipper returned for inability to obtain a Signature shall be deemed delivered and received by you.

Undeliverable Packages & Claims

Orders that are returned to us as undeliverable are not able to be re-shipped until the delivery address is verified by you. If you suspect your order cannot be delivered as addressed and a representative has not contacted you after 4 weeks from the estimated delivery date, please contact Client Services.

We are not responsible for items lost or damaged during shipping and therefore strongly recommend that clients add insurance to their packages.

In rare instances, your package shows as delivered but you did not receive the package, you must initiate a claim with FedEx or UPS. Upon completing their investigation, FedEx or UPS will email you a claim decision letter. You must provide Rosenthal Dent Lab with a copy of the FedEx or UPS decision letter, prior to any additional action can be taken by Rosenthal Dent Lab.

Reasons for Undeliverable Packages

There are many reasons that a package may be returned to us as undeliverable:

• Address is a P.O. Box.: We do not ship to P.O. Boxes, all orders must be shipped to a street address.
• Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the FedEx/UPS or the unintended recipient.
• Carrier Does Not Deliver to the Address: FedEx/UPS does not deliver to some addresses and will be returned as a result.
• Failed Delivery Attempts: Usually FedEx/UPS makes two attempts to deliver a package. After two (2) attempts, the package will be returned to us.
• Damaged During Transit: If a package is damaged on its way to you, FedEx/UPS may return it to us without attempting delivery.
• Refused by Recipient: If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

Once a package has been picked up and scanned by FedEx/UPS, we are not responsible, nor do we have any control over the time frame it takes to be delivered to you.

Double Arch Orders / Staggered Delivery

If you have ordered both upper and lower arch full arch denture, partial denture or nesbit/flipper together, we may choose to send one (1) arch earlier than the other. This can allow for an easier experience when acclimating to the feel of wearing full arch denture, partial denture or nesbit/flipper. Once you have adjusted to and are satisfied with the first arch, we can then send the opposing arch.

WARRANTY

EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION, WE MAKE NO WARRANTIES, AND YOU HEREBY DISCLAIM ALL OTHER WARRANTIES, ORAL OR WRITTEN, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THIS AGREEMENT, AND OUR SERVICES AND PRODUCTS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE.

All warranty services, evaluations, repairs, and replacements are deemed to be performed in Hungary, and any invoice issued reflects Hungary as the place of performance.

Standard Limited Warranty Information

The standard warranty covers any defects in materials or workmanship of the full arch denture, partial denture or nesbit/flipper for up ninety (90) days from the date the full arch denture, partial denture or nesbit/flipper is delivered.

Six (6) Months Extended Warranty Information (Prorated)

An optional six (6) months extended warranty may be purchased at any time between the initial date of order and up to thirty (30) days from delivery of the final full arch denture, partial denture or nesbit/flipper. This extended warranty entitles you to one (1) repair of a broken full arch denture, partial denture or nesbit/flipper within six (6) months from the delivery of the final full arch denture, partial denture or nesbit/flipper. There shall be no refunds on an unused or cancelled extended warranty. The extended warranty is subject to certain fees set forth below.

Warranty Coverage

If your full arch denture, partial denture or nesbit/flipper become damaged during the warranty period, and the conditions set forth in this warranty have been met and no exclusions apply, you can begin the warranty process by logging into your account and opening a warranty claim via the web-form.

In the appropriate and described scenarios, Rosenthal Dent Lab may repair full arch denture, partial denture or nesbit/flipper that we determine are defective in materials or workmanship and not from your usage or care of the full arch denture, partial denture or nesbit/flipper. Whenever possible, full arch denture, partial denture or nesbit/flipper will be repaired, rather than re-manufactured.

There will be charge for return shipping for the Clients. However, we are not responsible for items lost or damaged during shipping and therefore strongly recommend that clients add insurance to their packages.

Conditions that MUST be met for the warranty to apply:

• Warranty must be validated by registering the full arch denture, partial denture or nesbit/flipper within 30 days of delivery
• Claim must be filed within the appropriate timeframe(s)
• Claim must be submitted via the completion of the online warranty form
• Full arch denture, partial denture or nesbit/flipper MUST BE RETURNED to Rosenthal Dent Lab in order to evaluate the claim
• No evidence of improper use / extenuating conditions of damage should be discovered by us

Conditions that may VOID the warranty include but are not limited to:

• Pet damage
• Tooth loss / change in tooth structure
• Improper insertion
• Improper cleaning
• Loss / Theft
• Damage occurring outside the mouth
• General neglect or abuse
• Modification or adjustment by any part other than Rosenthal Dent Lab
• Clients who purchase under financing terms who do not have an account good standing

Warranty DOES NOT cover:

• Refunds – No refund will be made after the client order is received
• Shade Change – No shade change will be made in any warranty claim for any reason
• Modification – No modifying the smile from the original design
• Replacement – Except in cases wherein the full arch denture, partial denture or nesbit/flipper cannot be repaired, but otherwise meets the appropriate criteria for warranty, new full arch denture, partial denture or nesbit/flipper will not be created to fulfill the warranty
• Damages – No incidental, consequential, or exemplary damages (inconvenience, lost wages, pain, and suffering) are covered
• Fees – No other fees or costs are covered unless specifically approved in writing in advance by Rosenthal Dent Lab

All warranty terms and conditions are subject to change without notice. Please visit www.rosenthaldent.com to receive the latest applicable terms and conditions for warranty and redo issues.

Return Location, International Shipping & Customs Costs (Warranty Cases)

The Customer expressly acknowledges and agrees that for any warranty evaluation, repair, or replacement, all Products must be returned exclusively to the Company’s laboratory facility located in Hungary, European Union.

All costs associated with such return shipment, including but not limited to international shipping fees, customs duties, import taxes, clearance charges, insurance, and any other governmental or carrier-related fees shall be borne entirely by the Customer.

The Company shall not be responsible for any delays, losses, additional charges, or administrative actions resulting from customs procedures, international transit, or carrier operations.

BREACH OF CONTRACT

The terms and conditions stated here serve as a final and binding agreement between Rosenthal Dent Lab and you, the client. You agree to these terms and in return, Rosenthal Dent Lab offers you discounted pricing on full arch denture, partial denture or nesbit/flipper. In the event of a breach of this contract, including the failure to meet payment obligations, you agree to pay the full suggested retail price of $799 per arch. In addition, you agree to pay to any costs associated with collection of payment due or removal from any Public Communication medium any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violates the law regarding Rosenthal Dent Lab, its products, or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs, and any associated labor wages.

All contractual obligations, invoicing, and legal performance under this Agreement are deemed to take place in Hungary.

CLASS ACTION WAIVER

You and Rosenthal Dent Lab each agree that any dispute arising from the terms of this Agreement will be settled by arbitration and conducted only on an individual basis and not as a class, consolidated or representative action. To the fullest extent permitted by law:

(a) no arbitration will be joined or consolidated with any other;
(b) there is no right or authority for any dispute to be arbitrated on a class-action or private attorney general basis or to utilize class action procedures; and
(c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

No arbitrator shall have the authority to issue any relief that applies to any person or entity other than Rosenthal Dent Lab and/or you individually.

If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. Even if all parties have opted to litigate a claim in court, a party may elect arbitration by responding to any claim made by a new party or any claim later asserted by a party in that or any related or unrelated lawsuit (including a claim initially asserted on an individual basis but modified to be asserted on a class, representative or multiparty basis). Nothing in that litigation shall constitute a waiver of any rights under this Section.

You and Rosenthal Dent Lab each agree that any disputes seeking to enforce or protect or concerning the validity of intellectual property rights will not be subject to binding arbitration under this Section.

In addition, pursuant to the Consumer Rules, any party may proceed with their individual claims in small claims court if that option is available in the applicable jurisdiction and the amount in controversy falls within the small claims court’s jurisdictional limits; but if that action is transferred, removed, or appealed to a different court, arbitration can be elected.

If any portion of this Section is inconsistent with the Consumer Rules or other provisions of this Agreement, this Section shall govern. This Section shall survive termination of this Agreement and any bankruptcy by you, to the extent consistent with applicable bankruptcy law. No portion of this Section may be amended absent a written agreement signed by all parties.

If any portion of this Section is deemed invalid or unenforceable, it shall not invalidate the remaining portions in this Section, except that:

(A) If the Class Action Waiver is limited, voided or found unenforceable, then this Section (except for this sentence) shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. The parties acknowledge and agree that under no circumstances will a class action be arbitrated; and

(B) if a claim is brought seeking public injunctive relief and a court determines that the restrictions in the Class Action Waiver or elsewhere in this Section prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such claim (and that determination becomes final after all appeals have been exhausted), the claim for public injunctive relief will be determined in court and any individual claims for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court. In no event will a claim for public injunctive relief be arbitrated.

No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have a preclusive effect in an arbitration between the parties to this Section.

Limited & Qualified Disparagement Agreement

You agree that you will not, in any capacity or manner, make, express, transmit, speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, Rosenthal Dent Lab or any of its directors, officers, Affiliates, subsidiaries, employees, agents or representatives (collectively, the "Rosenthal Dent Lab Representatives") – without first ensuring that the communication in question meets the following criteria:

• it is true and complete
• it clearly divulges all details with regard to your failure to comply with the policies and procedures set forth in these terms and conditions
• it does not harass, abuse, defame, threaten, make hateful or offensive statements about the company or company representatives
• it includes the following quote:

“Before purchasing, I was told that the final product would depend greatly on the quality of impressions I would provide – that I was partially responsible for the full arch denture, partial denture or nesbit/flipper I would receive. I was fully informed of the ‘no cancellations’ and ‘no refunds’ policies. Despite these disclaimers, I still chose to retain Rosenthal Dent Lab to design my full arch denture, partial denture or nesbit/flipper. Even at the time of this posting, and as long as my case remains in compliance, Rosenthal Dent Lab is still ready and willing to work with me to achieve the smile I desire. I have chosen to forgo their offer to satisfy me as a client and instead, air my grievances publicly.”

You further agree that any information, images (such as videos or photographs), or other materials published to any Public or Private Communication medium displaying or regarding Rosenthal Dent Lab, its products, or its employees, will automatically be granted use to Rosenthal Dent Lab in a perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed.

Disparaging us in a manner inconsistent with these criteria is considered a breach of this agreement. This causes undue harm to Rosenthal Dent Lab and our ability to conduct business. You agree to pay liquidated damages in the amount of $7,500.00 – or all costs and fees associated with the investigation and mitigation of this action, including but not limited to all efforts and expenses required to restore and/or repair the reputation of Rosenthal Dent Lab – whichever is greater.

Lost Discount

You agree that your acceptance as a client as well as the discounted price you have been offered are conditional upon your agreement to these terms and conditions. As such, in the event that you are found in breach of this agreement, Rosenthal Dent Lab reserves the right to revoke your discount and charge you the full suggested retail price of $799 per arch (as based on a national average for similar services).

Account Suspension / Termination

We reserve the right to suspend or terminate your account if at any time we determine that your case does not meet our criteria. Furthermore, if in our sole discretion, we believe that you are in breach of this agreement or are acting inconsistently with the letter or spirit of this agreement, we reserve the right to suspend or terminate your account and all job/cases associated with it. In such a case, no portion of your payment will be refunded.

We also reserve the right to suspend or terminate your account for any reason, other than a break of this agreement. Rosenthal Dent Lab also reserves the right to alter the price of your transaction if it is determined that your case is not in alignment with our typical requirement. At this time you will be granted a refund if requested. If you desire to continue with the process, any and all additional payments must be paid in full before the case can proceed through the process.

You acknowledge that Rosenthal Dent Lab retains the right to make any and all decisions regarding the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. If your account is suspended or terminated, you agree to hold Rosenthal Dent Lab blameless, regardless of circumstances.

CLIENT CONSENT AGREEMENT

Before taking your own impressions, you acknowledge that you do not have any painful, loose, or decayed teeth. Further, if you are unsure about the health of your teeth now or at any time in the future, or if you experience any problems, you will discontinue use of anything provided to you by Rosenthal Dent Lab, until you have consulted with your dentist.

You understand that Rosenthal Dent Lab does not employ dental professionals, only design lab professionals. You understand that full arch denture, partial denture or nesbit/flipper do not repair teeth, and use is at your own risk for chewing or eating. You understand that while the materials used for this process are frequently safe, infrequent side effects can occur. If you have any known chemical sensitivity or allergic reactions to any common ingredients, you must inform Rosenthal Dent Lab in writing prior to placing your order.

You understand and agree that you are required to submit two (2) separate digital photos of your upper arch and lower arch impressions before the lab process can start. Without these photos, your case is Not in Compliance. We reserve the right to stop work on any case until photos have been submitted. You may be required to submit new photos if, in our sole discretion, they are deemed to be unusable.

By providing your consent as set forth above in this Agreement, you agree to the following:

• You hereby request and authorize Rosenthal Dent Lab (appearing on your credit card statement as “Rosenthal Dental Lab” or “Your Denture Store”).

• You, on behalf of yourself and your heirs, executors and administrators, hereby release any and all claims, rights, liabilities, and causes of action, known or unknown, that you may have against Rosenthal Dent Lab and its officers, directors, employees, successors and assigns arising from or related to the manufacture, supply, development, and installation of a custom made full arch denture, partial denture or nesbit/flipper for your smile and any other procedure(s) that Rosenthal Dent Lab performs in connection therewith.

• You authorize the performance of additional procedures and changes of planned procedures if, in the judgment of Rosenthal Dent Lab, this will be necessary to improve your safety and the results contemplated by the procedure.

• You agree to fully comply with all requirements of Rosenthal Dent Lab. You understand that this is a dual responsibility and agree that you are equally responsible for the outcome of your full arch denture, partial denture or nesbit/flipper. You understand that, although unusual, unexpected complications or less than desired results can occur. You understand Rosenthal Dent Lab is strictly making your full arch denture, partial denture or nesbit/flipper to fit the model of the impression(s) you provided and that you may not be satisfied with the final result.

We cannot and do not guarantee a perfect fit. Further, you agree that you may be required to use adhesive denture cream, in rare cases, to correct fit issues. You agree to properly maintain your full arch denture, partial denture or nesbit/flipper, including, without limitation, cleaning and drying the product before applying any denture adhesive. You understand that if you have sensitive gums, a mild tingling or burning sensation may be felt occasionally.

• You understand that this process may take between 30 and 90 business days (or more) from the date usable impressions are received and requires you to return two (2) impressions of your top and/or two (2) impressions of your bottom arch along with at least two (2) separate digital photos before the lab process can start. You understand Impression systems must be used within 30 days of receipt. Any system not used within 30 days of receipt will be considered abandoned and cannot be used.

You understand that Rosenthal Dent Lab does not guarantee any delivery date and is not sensitive to your life events. Additional impression systems will only be supplied at an additional cost.

• You understand that excellent home care techniques may add considerably to the successful outcome of your denture device, and you understand it will be important for you to follow the home care instructions very carefully. You also understand that the full arch denture, partial denture or nesbit/flipper are to be removed before sleeping for personal safety and to extend the life of the product.

• You understand that since these dentures, partials or nesbits/flippers are built to fit the impressions you supply and require care and maintenance, and that the manufacturer cannot control your actions, YOU AGREE TO INDEMNIFY AND HOLD HARMLESS the manufacturer and its dealers for any damages which result from your use or misuse of these dentures, partials or nesbits/flippers.

You also understand that these dentures, partials or nesbits/flippers are designed solely for cosmetic purposes and are not designed to repair teeth. Use for chewing or eating is entirely at your own risk. You accept full responsibility for any such use and hereby waive the right to claim loss or damage from its use.

• You understand that effort will be made to make your smile appear as straight as possible; however, due to the existing position of your natural smile, which may not be in perfect alignment, there is no guarantee that this can be accomplished.

You further understand that all purchases are non-cancelable and non-refundable, except where prohibited by law, and that the price you pay is to have your dentures, partials or nesbits/flippers designed around your smile based on the impressions you send. You also understand that dentures, partials or nesbits/flippers will add bulk to your smile and that you will need to get used to the addition.

• You agree that by accessing or participating in any Public Communication after purchasing from Rosenthal Dent Lab, you will comply with all of the terms and conditions stated here. You will not harass, abuse, defame, threaten, make hateful or offensive statements to or about, use obscene or indecent language to or about, or submit images or other materials that violate the law to Rosenthal Dent Lab, its products, or its employees.

By providing any information, images (such as videos or photographs), or other materials to any Public Communication medium displaying or regarding Rosenthal Dent Lab, its products, or its employees, you automatically grant Rosenthal Dent Lab a perpetual, royalty-free, irrevocable, non-exclusive license to reproduce, use, publish, modify, create derivative works, publicly display or distribute such materials in any form, medium, or technology known now or later developed.

• Legal Jurisdiction & Governing Law:
This Agreement is governed by and shall be construed in accordance with the laws of Hungary. The Parties agree to submit to the exclusive jurisdiction of the courts in Budapest, Hungary for all purposes relating to this Agreement.

• All services are deemed to be performed in Hungary.

• You agree that by transmitting checking information electronically through e-commerce (online shopping cart), email, phone, or chat, it constitutes a legal signature of agreement and authorization for payment as per the Uniform Electronic Transactions Act (“UETA”).

• You understand that by submitting an order electronically through e-commerce (online shopping cart), email, phone, or chat, and by submitting your assent through a checkbox, typing, or speaking authorization for a payment transaction, it constitutes a legal signature and binding authorization for payment and agreement to all terms listed herein.

INTERNATIONAL RETURNS

All international returns, including but not limited to warranty claims, Return For Adjustment (RFA), remakes, inspections, and quality control returns, must be shipped exclusively to the Company’s laboratory facility located in Hungary, European Union.

The Customer expressly acknowledges and agrees that all services are deemed to be performed in Hungary, and that any physical return of Products is part of the service fulfillment process.

All costs associated with international return shipments, including but not limited to:

• shipping fees
• customs duties
• import taxes
• brokerage fees
• clearance charges
• insurance
• and any other governmental or carrier-related costs

shall be borne entirely by the Customer.

The Company shall not be responsible or liable for any:

• delays
• losses
• refusals
• demurrage charges
• seizures
• additional costs
• or administrative actions

resulting from customs procedures, international shipping, or carrier operations.

All contractual obligations, service performance, and dispute resolution are governed exclusively by Hungarian law and the courts of Budapest, Hungary.

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